Develop a solid career in customer service

Develop a solid career in customer serviceSo youve decided customer service is the career for you Thats great news, particularly if youre a people person with a talent for handling different personality types. But be careful the nature of your day-to-day work can often make it feel as though your career isnt progressing forward. Youre so busy hopping from customer interaction to interaction, putting out fire after fire, that at the end of the day it seems like youve hardly made it closer to the goalposts. They seem to reset in the same place every day. googletag.cmd.push(function() googletag.display(div-gpt-ad-1467144145037-0) ) If youre along for the ride on this rapid-fire, non-stop, go-go-go ride, it can be really easy to get too burned out to try and plan your future career growth. Here are a few things you can do to make koranvers youre moving forward, and not just treading water.First, decide where you ideally want to land.The field of customer service is actually relatively n ew, and is evolving at a rapid rate. There are tons of options available for you. Schedule yourself time on a recurring, frequent basis, to ask yourself what you actually want to end up doing in the longer term. Do you have a particular position or company youd like to pursue? Then talk to your boss (or a trusted mentor) about how you can work toward your bigger goals. Dont waste your timeif you dont know what you want, its impossible to start planning how to achieve it. The sooner you figure it out, the sooner you can begin working towards more specific goals.Then, devise a specific plan.Whichever direction you choose, start strategizing and networking until you figure out a rough game plan of how to move that way. If youre interested in management, for example, you can talk to people whove started where you are on the front lines and made it up to leadership roles. Ask to hear their stories. And if managing people doesnt interest you, thats fine departure honing your skills in you r area of speciality, building your resume (and pursuing opportunities that will help you do just that), and building your brand. Become the go-to person in the industry that interests you the most.Finally, make the most of your timewherever you are.Just because youre in support now and dont want to stay there indefinitely doesnt mean it isnt an important stepping stone to further opportunities. Starting out at entry-level is actually an asset. Having a support job on your resume shows that youve been in the trenches and know what its like to interface with clients day in and day out. Plus, in interviews you can talk about how youve honed the most important soft skills and tricks of the tradeempathy and patience.And just remember even if you end up making a career just where you arein support and interfacing with the customeryou can still work toward finding the most ideal position within that domain. If this is where you end up, you wont necessarily have stagnatedyoull have grown.

How long is too long for a resume

How long is too long for a resume How long is too long for a resume?Whether yure a 20-year professional or among the millions of recent college graduates looking to break into the workforce, the saatkorn thing stands between you and your dream job Your resume.No matter your experience level, your C.V. will always be key to getting an interview.Naturally, then, your inclination will be to go on at length detailing all of your experiences and accomplishments. Not so fast.In the past, you might have been okay to prattle on for a few pages. However, the world we live in today is focused on speed and the ability to deliver relevant information quickly, says Gary Taiste, director of staffing solutions at TalentBurst, Inc., which is headquartered outside Boston. A novel of a resume will get overlooked, but a short story should capture attention and leave the reader asking for more and possibly an interview.But how long, exactly, is too long these days? The answer depends in part upon where you are in your career path.If youre less than three years into your careerOn this, the experts we spoke to seemed to agree Job seekers early in their career should keep it to one page, says Sean Pritchard, cofounder of Military Hire, a job website for military personnel and vets.No one expects you to have a lot of experience, and in fact, it can look like youre inflating yourself if you blow your background out too much.Within that short length, though, your words should be carefully selected. Hone in on the pieces that are truly relevant to the job youre applying for, adds Shayleen Stuto, a talent coordinator for TechnologyAdvice in Nashville.If youre applying for a mid-level positionOnce youve got more than three years experience under your belt, you probably have more to say, and more relevant jobs to write about. One page may not be enough to highlight your accolades, but you still dont want to get too verboseGenerally, mid-career professionals should aim for two pages, Pritch ard says.Choosing your words to describe your worthiness and selecting the appropriate examples becomes more important.Again the accomplishments you include should be relevant to the job at hand, but you should also make extra clear the business or technical impact of those achievements.The details help me determine whether your skills are relevant to our situation, says Pritchard. The impact helps me determine the amount of benefit my organization can expect from hiring you.Carina Chivulescu, a senior associate of human resources at The Expert Institute, says that numbers can help you strengthen your case while still allowing you to being concise Saying that I streamlined multiple processes in my department is nowhere near as impressive or useful as, I was able to reduce costs by 15% by streamlining multiple processes in my department, she says. Thats what Im looking for.If youre applying for a senior-level position or youre in a technical field or academiaWith decades of experienc e behind you, keeping your experiences to one or two pages may be difficult. So dont short-change your accomplishment, experts say.Older individuals applying for senior positions may benefit from a more substantial resume, says Chivulescu. The same can be said of applicants for highly technical positions, where they need to outline their competency in multiple technologies, scientific methodologies, et cetera.Same goes for those applying for professor positions, notes, Hannah Morgan, a job search strategist based in Rochester, New York. These jobs often require a C.V. that lists every experience.But even in these cases, you want to make your resume as concise as you can.The reality is that recruiters see dozens, if not hundreds, of resumes at a time so they will review any one of them in seconds, says New York career coach Caroline Ceniza-Levine. The longer it is, the less time there is to see anything.

Secrets About Rates for Resume Writing Uncovered

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